Director - Product Management (NGAGE CPaaS)

Key Responsibilities

Product Strategy & Roadmap

• Define and drive the product vision and multi-year roadmap for Ngage CPaaS
• Identify growth opportunities across channels (SMS, WhatsApp, Voice, RBM, Email, Video)
• Prioritize features based on market demand, revenue impact, and competitive positioning
• Align roadmap with enterprise customer needs across key verticals (BFSI, Retail, Logistics)

AI & Platform Innovation

• Lead AI infusion across the platform:

• Conversational AI (LLM-powered chatbots, copilots)
• Intelligent routing & optimization
• Personalization and campaign automation
• Drive integration of GenAI into developer and customer workflows
• Build differentiated capabilities vs competitors (e.g., Twilio, Sinch, Infobip)

Product Execution & Deliver

• Work closely with engineering to deliver scalable, reliable, and secure platform capabilities
• Define product requirements (PRDs), success metrics, and GTM readiness
• Ensure high availability, performance, and compliance (SLA, NFRs, security)

Team Leadership

• Build and lead a high-performing product team (PMs, APMs)
• Mentor team on product thinking, execution rigor, and customer obsession
• Foster a culture of ownership, speed, and innovation

Customer & Ecosystem Engagement

• Engage with key enterprise customers and partners (telcos, aggregators, OTT platforms)
• Gather insights to improve product stickiness and reduce churn
• Drive partnerships across messaging ecosystems (WABA, RBM, etc.)

Business Impact

• Own product KPIs: adoption, revenue growth, margins, and customer retention
• Support sales and GTM teams with positioning, pricing, and solutioning
• Influence monetization strategies (usage-based, SaaS, bundles)

Required Qualifications

• 10–15 years in product management, with strong experience in CPaaS / Communications / SaaS platforms
• Proven experience working with or at companies like Twilio, Sinch, Infobip, or similar ecosystems
• Deep understanding of messaging channels (SMS, WhatsApp, RBM, Voice APIs)
• Experience in building platform products and APIs at scale
• Strong exposure to AI/ML or GenAI-led product innovations
• Demonstrated ability to lead teams and influence cross-functional stakeholders

Preferred Qualifications

• Experience in scaling CPaaS for enterprise (beyond telco-led models)
• Familiarity with global messaging regulations and telco interconnects
• Background in developer platforms, APIs, and SDK ecosystems
• MBA or equivalent business/technical leadership experience