Product Manager (Consumer App Experience)

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $90 billion.

Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

Role Description

At Booking Holdings, we believe travel is a force for good in the world, connecting people and cultures, reducing barriers and increasing understanding. Our mission is to make it easier for everyone to experience the world. We make this possible by allowing everyone to book their entire trip with Booking.com.

The right candidate has previously worked in consumer-facing native applications, has previous experience in e-commerce, has great stakeholder management skills, is comfortable with iterative development and optimisation, and is able to take a stepped approach to building out our post-book Insurance experience to help our customers feel informed, empowered and excited to book more of the trip with us.

Booking Holdings Insurance vertical helps customers protect their trips and rental-car journeys through products offered across Accommodation, Flights and Cars. We combine customer-centric experiences with regulated insurance propositions, working closely with insurance partners to provide relevant coverage, clear information and support throughout the customer journey.

The vertical spans the full insurance lifecycle: discovering and purchasing cover, policy fulfilment, post-booking servicing, cancellations, claims and payouts. Our teams work across Product, Engineering, Data, Commercial, Operations, Legal and Compliance to build reliable, accessible and scalable experiences that meet both customer needs and regulatory expectations.

Insurance is also a key part of Booking.com’s Connected Trip and modernisation strategy. We are building shared capabilities that allow insurance to operate as a first-class product across the platform, while enabling future experiences such as bundled protection, cross-vertical journeys and more seamless self-service. This is an opportunity to work on complex, high-impact problems at the intersection of technology, travel, financial services and customer trust.

What You'll Be Doing

Responsible for a product team including the short and long term roadmap for the product area, goals and success metrics. Understand and explain the impact of the team on the Insurance vision and strategy, and how it fits into Booking’s mission.

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• Identify user and partner needs through various methods of research (quantitative, qualitative, market research, benchmarking) and partnering with our UX colleagues as needed
• Strong sense of pragmatic prioritization: boiling down a lot of asks into a sensible plan
• Strong execution – can turn ambiguous problems into clear requirements and drive them to completion
• Responsible for data analysis, experimentation, and reporting on their product to drive changes and improvements to the user experience and business metrics.
• Serve as the product team's primary contact for information, work prioritisation, and decision-making - and doing so in harmony with their Engineering Manager
• Works independently with support and coaching from senior and group product managers.
• Responsible for selecting the right methodology for the product that is being developed given the stage of the product life cycle, by applying knowledge of the limitations and possibilities of the various product development methodologies.
• Responsible for ensuring a high quality user experience with our products by applying technical awareness and understanding of technical risks.
• Support and justify the chosen technical solutions and build a bridge between technical and non-technical stakeholders by ensuring the technical feature development and strategy are scoped to satisfy the short and long term needs of the business.
• Actively participate in product networks and the craft community outside their own track.
• Contributing to the craft community and company wide efforts where needed (e.g. recruitment activity generating leads, doing phone interviews)

What You'll Bring

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• 5 years + experience as a Product Manager. Domain experience in the Insurance and/or Travel industry and/other regulated industries is a plus.
• A track record of shipping (global), impactful native app e-commerce products (iOS and Android);
• Proven experience and strong knowledge about e-commerce optimization and conducting A/B tests at scale.
• Proven experience leading product development of new complex functionalities, with external dependencies
• Proven experience of working effectively with and communicating to a diverse set of stakeholders within and outside the company.
• Solution oriented and outcome driven.
• Be a highly motivated self-starter with a